Serving Michigan Since 1994
IT Support That Picks Up The Phone And Solves Problems.
When your IT company stops returning calls and problems keep piling up, you need a partner who actually shows up. We've been solving complex IT problems for Michigan businesses for over 30 years.
✅ US-based help desk.
✅ No long-term contracts.
✅ Ranked in the MSP 500 eight years running.
"Heiden continues to provide us excellent services and support by helping us maintain compliance along with the management of our computer system and network."
Linda Doan, CEO
Copoco Credit Union
Top MSP 250 Award in 2025 | 30 Years Operating in Michigan | 98.7% Customer Satisfaction Score
Top MSP 250 Award in 2025
Is Your IT Helping You Grow Or Just Keeping The Lights On?
Find out in less than 2 minutes
Find out in less than 2 minutes
Take this no-cost assessment. After you fill this out, we'll show you exactly where your IT is solid and where the gaps are before they turn into downtime, data loss, ransomware, and a bill you weren't expecting.
The IT Assessment that saves Michigan business owners time and protects profit.
Start Here
They always provide great customer service and are solution-orientated. Going above and beyond to fix any and all issues.
- Crystal Hensley
They always provide great customer service and are solution-orientated. Going above and beyond to fix any and all issues.
- Crystal Hensley
Excellent knowledge of what they are helping with, and beyond excellent customer service. Especially Noel! I have spoken with him a half a dozen times and he is knowledgeable, helpful, and has wonderful customer service. Thank you Heiden!
Noel noticed our server offline after we had been working yesterday and called to make sure everything was ok. We were just replacing batteries in our backup power supplies, but this attention to account after our recent service makes us feel truly cared for as a client!
They go above and beyond to trouble shoot when a crisis may arise in our office. I would highly recommend their services if you needed any future computer needs. Thank you all at Heiden for being there for myself and my staff! KUDOS!!
Ranked On The CRN 500 Top 100: 8 Years Running
Why You Should Consider Heiden Tech
US-Based Help Desk
That Answers Every Call
Enterprise Capabilities,
Personal Service
Compliance Experts
(HIPAA, ISO, FTC Safeguards)
30+ Years of Deep Experience With Michigan Businesses
We Answer The Phone
Your IT provider should pick up when you call. When your network crashes or ransomware strikes, you don't have time for voicemail, hold music, or overseas call centers. Our Michigan-based team is available when you need us - not when it's convenient for them.
We Fix Problems,
Before they happen
Tired of playing whack-a-mole with IT emergencies? Our proactive monitoring catches issues before they become crises. Less downtime, fewer fire drills, more time running your business instead of managing technical chaos.
We Take the Risk Out of Compliance
Businesses can't mess around with security regulations. We specialize in organizations where compliance isn't optional - it's the law. HIPAA, Safe Harbor, ISO, CMMC - we speak your language and make it simple.
We're Your Partner, Not Your Vendor
You'll never reach a ticket queue or offshore support desk. Our engineers are based in Michigan, understand your business, and respond to your IT emergencies with the same urgency we'd give our own. Plus, you actually get to talk to the owner - not just during the sales pitch, but throughout your partnership.
We Fill The Gaps Your IT Person Struggles With
Got an IT department of one who's drowning in tickets, cybersecurity, server maintenance, and projects? We gap-fill with exactly what you need - from one day a week on-site to full help desk backup. Your IT person stays focused on what matters most.
No Long
Term Contracts
Month-to-month agreements mean you stay because you want to, not because you're locked in. No hidden fees, no surprise charges, no holding your data hostage when you decide to leave. We've earned our reputation since 1994 by delivering on promises, not burying clients in fine print.
Built On Frustration With IT Companies That Overpromise And Underdeliver
Carl Heiden, Founder, Heiden Technology Solutions
Carl Heiden started Heiden Technology Solutions in 1994 after seeing too many Michigan businesses stuck with IT providers who were great during the sales pitch, then disappeared once the contract was signed.
Over 30 years later, we've grown to a 30+ person team serving organizations across Michigan and beyond. We've run IT departments for hospitals, designed manufacturing ERP systems, and solved problems that stumped everyone else. But the approach hasn't changed: show up, answer the phone, and do what we say we're going to do.
Some of Our Services
Managed IT Services
Proactive monitoring and support that keeps your systems running without the drama. We catch issues before they disrupt operations - so you can focus on your business, not your technology. Hybrid on-site and remote support means you get help when and where you need it.
Cybersecurity Services
Enterprise-grade protection with 24/7 monitoring and rapid threat response to keep your organization secure. Multilayered defenses, employee security training, and vulnerability management - plus compliance support for HIPAA, Safe Harbor, ISO, and CMMC when your industry requires it.
Cloud & Hosting
Secure cloud infrastructure that grows with your business - hosted in Michigan data centers with local support. Microsoft 365, hybrid setups, full migrations - we handle the technical heavy lifting while you stay productive.
Hardware Services
Servers, workstations, network gear - deployed, maintained, and replaced without the headaches. Predictable costs, zero surprises, and equipment that works the first time. We manage the full lifecycle so you don't have to.
Professional IT Services
Expert project support when you need specialized skills. Infrastructure design, network overhauls, system integrations - delivered on transparent time-and-materials pricing with clear project management from start to finish.
Managed Print
Smarter printing that doesn't drain resources. We handle setup, monitoring, toner, maintenance - with flexible pricing that matches your actual usage. Less waste, more uptime, zero printer drama.
Ready For IT Support That Shows Up?
Want to test us out? Get a free IT and cybersecurity assessment with zero commitment. We'll show you exactly where your risks are and how to fix them - in straightforward language you can actually use.
What Our Customers Say
Corry Rombach
Excellent knowledge of what they are helping with, and beyond excellent customer service. Especially Noel! I have spoken with him a half a dozen times and he is knowledgeable, helpful, and has wonderful customer service. Thank you Heiden!
Ray Markey
We are pretty savvy with IT but this one had us stumped. Isaiah cracked the code. Much appreciated. Whole process for remote support was seamless and easy.
Jonathan Suber
I’d gladly recommend Abby and Heiden Tech Solutions for their great customer service and support. 10/10!
Crystal Hensley
The team at Heiden Technology Solutions is phenomenal. They always provide great customer service and are solution-orientated. Going above and beyond to fix any and all issues.
Holly Crews
Noel noticed our server offline after we had been working yesterday and called to make sure everything was ok. We were just replacing batteries in our backup power supplies, but this attention to account after our recent service makes us feel truly cared for as a client!
Michigan Accountability
This is easily the best full service IT partner in Michigan. In my 25 years in the industry, I have never seen a more competent help desk. Highly recommend. The best IT partner is the one you never have to see. I love their proactive approach.
Have Questions? Look Here
What if we already have an IT person?
Perfect. We work with a lot of businesses that have an IT department of one who's overwhelmed handling tickets, cybersecurity, servers, and projects all at once. We gap-fill with exactly what you need - whether that's one day a week on-site, help desk backup, or specialized project support.
Are we locked into a long-term contract?
No. We use month-to-month agreements because we believe you should stay with us because you want to, not because you're trapped. If we're not delivering value, you're free to leave - we earn your business every single month.
Can you help with specific projects, not just ongoing support?
Absolutely. We often start with project-based work - Active Directory cleanup, network troubleshooting, infrastructure design - and many clients move to managed services after seeing how we work. We offer transparent time-and-materials pricing for projects with clear start and end dates.
How do you handle compliance for our industry?
We work with schools, dealerships, manufacturers, and healthcare providers where compliance isn't optional. Whether it's HIPAA, Safe Harbor, ISO, or CMMC - we build compliance into everything we do, not bolt it on as an afterthought.
What happens if we have an emergency after hours?
You call us. Our Michigan-based team answers - real people, not voicemail or overseas call centers. When you need help, we're there.
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